Effective Date: January 1, 2024
Website: https://www.ascendmh.com/privacy
 

At Ascend MH, your privacy is important to us. This Privacy Policy outlines the types of personal information we collect, how we use it, and your rights regarding your data. This applies to all users of our website and services, including SMS communications.

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What Personal Information We Collect

We may collect the following personal information when you interact with our website, forms, or services:

• Name, email address, and phone number

• Date of birth and other demographic information

• Health-related information provided by you for care coordination

• Communication preferences (e.g. SMS opt-in consent)

• Technical data (IP address, browser type, referring URL)

How We Use Your Personal Information

Your information is used to:

• Deliver mental health services and support

• Schedule and confirm appointments

• Respond to your inquiries and requests

• Send SMS messages regarding appointments, account updates, and other clinic-related communications

• Improve our services and user experience

• Maintain compliance with healthcare and data protection regulations

Who We Share Your Information With

We do not sell your personal information to third parties. We only share your information with:

• Our internal staff and providers, for purposes of delivering care

• Authorized third-party service providers (such as appointment software) under strict confidentiality agreements

• Legal or regulatory authorities, as required by law

SMS consent is not shared with third parties or affiliates.

Your Choices

• You can opt out of SMS messaging at any time by replying STOP to any message.

• To get help with our messages, reply HELP or contact us via our website.

• You may update your communication preferences by contacting our office directly.

For any questions or concerns about this Privacy Policy, please contact us at:
📧 info@ascendmentalhealth.com
📞 410-988-3240